How quick will my take for my order to be processed and sent?
Orders made before 2pm Monday-Friday will be processed and sent the same day. Any orders placed after this time will be processed and sent the next working day (excluding weekends and bank holidays). Please note we do not dispatch at the weekend.
You will receive an order confirmation email once you have paid for your items and another email when your order has been shipped.
How much do you charge for shipping and what postage service do you use?
UK delivery prices cover UK Mainland Delivery Inc Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office)
We offer free shipping for all UK orders sent with our Royal Mail's Tracked 48 service shipping service!
All our UK orders are sent with Royal Mail Tracked 24 & 48 service. This service provides full end-to-end tracking.
Royal Mail's Tracked 48 service (2 working day delivery aim)
Royal Mail's Tracked 24 service (Next working day delivery aim)
We advise you to group your items in one order as we can not guarantee that two or more orders placed independently will be dispatched together and shipping fees may apply to each. To track the progress of your item please enter your tracking number on this website: https://www.royalmail.com/track-your-item
We ship to all countries worldwide! International postage prices are determined by the weight of your item, you can view these before you checkout on your cart on the top right hand corner of the page and at checkout.
All international orders are sent with Royal Mail’s International Tracked service. This service provides full end-to-end tracking with online delivery confirmation.
Europe Delivery Aim - 3-5 working days
* *Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days
Rest of World Delivery Aim - 5-7 working days
To track the progress of your item please enter your tracking number on this website: https://www.royalmail.com/track-your-item
A signature may not be required now as part of the Covid-19 social distancing measures.
International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East
We advise you to group your items in one order as we can not guarantee that two or more orders placed independently will be dispatched together and shipping fees may apply to each.
I live outside the UK, will I get charged Import Fees & Duty?
If you live outside of the UK Your order may be subject to import duties and taxes , which are incurred once a shipment reaches your destination country. Black Pearl Shop Itd is not responsible for these charges if they are applied and are your responsibility as the customer. Please check with your local customs before ordering
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. If you haven’t received your order within 4 working days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
If you have any further questions please email us at: email@example.com